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These are available from the spares section of our website and should be replaced immediately. -The fan unit will be visible at this point, please check for any obstructions that may prevent the fan from turning, this may be a small piece of coal or pebbles that have fallen from the plastic bed above. Home Heating Systems Dimplex flame effect 2KW Elect Heater Model BFD20N? If the switch does not stop the fan then the switch may need to be replaced. It is common to not notice the bulbs are burnt out until the last one goes. The latest versions of Optiflame fires will have two switches marked ‘I’ and ‘II’ to select the level of heating, typically 1kW and 2kW output, check if these switches are in the ‘on’ position. -If you cannot hear the motor running please unplug the fire and then remove the fueleffect by following the procedure within the operating instructions. Purifier models, the air filter may be dirty and need to be cleaned or replaced. -If this does not resolve the issue, then please fill out the service call request form at the bottom of this page. -If you can hear the motor running check that the lamps are working. Anne Peebles October 2011 A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. Luckily, fixing your fireplace shouldn't be hard to do. A: Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. One of the main causes of a vibrating sound coming from an electric fireplace is the fans motor. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. A few months ago the candle bulbs that provide the light to make the flame effect went. Make sure that you are pointing the remote control in the direction of the right side of the logs as this is where the receiver board eye for the unit is located. It could be that the log set is not positioned properly in the firebox. -If a lamp is not operating refer to the ‘No light in flame effect’ question in this troubleshooter. This could cause too much draw of amperage that is too close or over the maximum breaker amperage. Keeping the fire stoked, while trying to keep the house clean is burdensome and time consuming. Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services. Check the wiring to make sure that all connections have … Can you help. Thankfully, you can have your fireplace without any of the aggravation. I do have experience with electricity as a telephone engineer but obviously not with electric fires. Different flame effects and many different styles make the selection unique. Please select your product category to go to the relevant troubleshooter. If the fan rotates freely but the problem persists, the fan motor may need to be replaced. -For older models with S.E.S candle bulbs, check if one or all bulbs have failed. The bulbs could be burnt out may need to be replaced. Vacuuming the fan area may also help the fan run more freely. This is normal. The LED log sets do not have replaceable bulbs in them. Optiflame Effect not working? -Vacuuming the fan area may also help if dust, fluff or pet hairs have accumulated during use. Also, the portable fireplace adds ambiance, visual appeal, and warmth to any space. Please can you help. The flame motor, flicker rod and the blower motor. When a wire comes loose or the motor stops functioning, the flame will freeze. Afternoon. If you are using a Wall Thermostat control, check the operation guide. Stoves. -If the fires is not responding at all to the remote control, please check that batteries are installed in the remote control and ensure they are fitted in the correct way (see the + & - markings). The two light bulbs located in the base are still OK and are lit but the ribbons that create the movement are not moving. If the flicker rod is not rubbing against anything and you still hear a noise, then the flame motor must be changed. New energy efficient bulbs may take a little longer to reach full incandescence, so the flame effect may initially appear dull when first switched on. Please review the Installation Instructions which came with your fireplace. Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. We contacted the manfacturer Dimplex and they sent a new brass piece. -Ensure the flame effect is switched on, the switch is typically marked with a light bulb graphic. If so, bring the fire forward onto the carpet or rug in front of the fire place. A: Please review the Operating Instructions in the Owner’s Manual. It can be reset by switching the Main Power switch to OFF and waiting 5 minutes before switching it to ON. Problem: The circuit breaker trips or blows a fuse when turned on. Check to make sure that the On/Off switch on your unit is working properly. Replace the remote control sender. Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. If the heat cuts out when the thermostat is set to maximum but the room is no warmer it could mean that the cut-out could be faulty and will require servicing. If it’s not, call customer service. If bulbs have been replaced check that the correct wattage has been used and replace as necessary. If it still does not work then the lamp may have failed. A: There could be other appliances on the same circuit as your unit. The two light bulbs located in the base are still OK and are lit but the ribbons that create the movement are not moving. Check the wire connections to the log set and the LED driver board as the may have come loose. If have a Wall Remote Control it may need to be replaced. Convector Heaters Can you get a spare part? If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. -For recent models with LED lighting please fill out the service call request form at the bottom of this page. Dimplex exbury 15 optiflame not working no heat? This video demonstrates how to change the bulb in a Dimplex Cheriton electric fire. Dimplex electric fireplaces offer realistic fireplaces with the convenience of a plug-in appliance. Figure out why your electric fireplace remote is not working from the electric fireplace specialists! If the log set has been replaced and there is still no change, the LED Driver board for the log set may need to be replaced. Check to make sure that you have power at the outlet. Fan Heaters Dimplex XT18 Series G? A: The flame should be a constant smooth flowing flicker. On Dimplex fire type Exbury EBY15 the flame effect is not working? There may be a radio frequency (RF) disturbance from outside sources. Electric stoves are a compact way to add heat and style to any space. The flicker rod may not be connected to the shaft on the flicker motor. If you have a purifier model and are using a BFRC-KIT (3-stage remote kit), heat will only come on at the 3. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. Because Dimplex electric fires do not require a chimney, flue, pipe-work, or even a fireplace, you can choose where to place it wherever you like in your home. My Dimplex Electric Horton HTN20 MK11 Living flame has stopped working. This could damage internal components of your fireplace. The fuel effect material will vary in colour from batch to batch, this can cause some effects to have more of a yellow, red, or orange look to them, where black paint is applied, it will vary slightly in intensity from batch to batch. Always use properly grounded, fused and polarized outlets. If using batteries to power the wall remote, try replacing the batteries? 1 in the world regarding electric fires. -If louder, for example, it can be heard over the sound of a television operating normally, then first check if fire is positioned on a solid hearth. As with any product, Electric fireplaces can suddenly malfunction. Is your unit connected to the proper voltage? It doesn't work/heat up? If the noise continues with the fan off, check to see if the flicker rod is not rubbing against internal components when turning. Fan Heaters Electric fire? Remove and replace as outlined in the maintenance section of your Owner’s Manual. If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. Please review the Operating Instructions in the Owner’s Manual. Refer to owner’s manual to recode your remote control, once you have recoded the remote you must initialize the remote to the receiver. -If the fire is installed into an existing chimney we would also recommend that the flue be partially obstructed to prevent heat being drawn up out of the room. Fan Heaters Hi all, I have an dimplex xms713n 2005 model. Trace the wiring in the unit to ensure that there are no loose wires. Incredibly easy to install in a matter of minutes; just plug a Dimplex electric fire into a 13 amp socket and switch on! If pushing the heater switch on/off does not change the situation then you will need to replace it. Glen Dimplex is the No. The flame effect on my Dimplex Electric Fire has stopped moving. The remote control may need to be initialized with the fireplace. Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. -If the fire is not positioned on a solid hearth, or continues to make a louder noise please unplug the fire then remove the fuel effect by following the procedure within the operating instructions. If all bulbs have failed, purchase new bulbs and replace all. I have an electric fire that looks like a woodburner in a non working fireplace recess. Your three position switch may be defective. Fan Heaters Dimplex Multifire 3 years old , little used? -If the fire is still not responding to the remote control, and providing the product is within the warranty period please fill out the service request form at the bottom of this page. I clean the fire out every week as it is not … There could possibly be a loose wire or the flame motor needs to be replaced. After deciding on an electric fireplace that you love, you want to enjoy it, not stress over it not working. If you are unable to initialize the remote you will need to replace the remote and/or the circuit board if necessary. -If this does not resolve the problem please fill out the service call request form at the bottom of this page. The remote may need to be changed or the remote receiver may need to be changed. If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. On Dimplex fire type Exbury EBY15 the flame effect is not working? Home Heating Systems Dimplex wall fire sp4 [sp420]? Your remote control may have a similar frequency to other remotes in the home or there may be a radio frequency disturbance from outside sources. Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. If you have recently purchased an Optiflame fire and any component is damaged or missing please contact customer services on 0344 879 3588 or fill out the request form at the bottom of this page. -For fires with a dialled thermostatic control turn the dial clockwise to maximum, the heating should not cut out. Page 1 Valued Customer, We are pleased that you have chosen to purchase an electric fireplace manufactured by Dimplex North America Ltd. Over the years, valuable memories will occur around the warmth and comfort of your hearth. The flame effect is not working, I have checked the batteries and they are ok, because when I press the on button,the signal beeps at the fire but the lights and flame effect does not come on. Home Heating Systems If it lights up when the fire is switched back on please purchase a replacement. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. Thank you for allowing our product to be the backdrop for those special moments. -Ensure the flame effect is switched on, the switch is typically marked with a light bulb graphic. You may also have a defective Heater On/Off switch that may need to be replaced. The remote may not be synchronized to the fire place. If only one bulb has failed, turn off the fire and wait until the working bulbs have cooled enough to be safe to touch. This is normal operation. If batteries are already installed, please try a new set available from most retail outlets. You may have a defective heater switch. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to … Check for loose or disconnected wires in unit. It still lights up but there is no flame effect. You will need to initialize the remote control with you unit. If you are not seeing the light effect please check the status of the lighting to see if they have failed and so will need replacing. Can anybody help please Steve December 2014 Q: I have no flame effect, what should I do? Once you have replaced the batteries you will need to re-initialize the remote with your unit. Your remote control may have a similar frequency to other remotes in the home or there may be radio frequency disturbance from outside sources. If your unit has a thermostat it may need to be changed. A portable fireplace allows you to heat a room where a traditional fireplace is not an option. If your problem continues here are a few trouble shooting points: Always use properly grounded, fused and polarized outlets. Loose components can sometimes cause a rattle or a chattering sound to be heard from within your electric fireplace. Then adjust the heating down, turning the dial anti-clockwise until a comfortable temperature is achieved. The optiflame effect on our Dimplex Danesbury MK11 fire has stopped moving as if the air which should move it is not coming through,therefore, no flame effect. The biggest drawback about fireplaces is the mess created by burning wood. A: The power cord may get slightly warm to touch when the heater is on. The fire is working perfectly otherwise,convector heating, lights etc. A: Please refer to Operation section in the Owner’s Manual. This is all within about 8 weeks. Bought fire all excited brought it home set it up couldn't believe crackling noise from it .used remote control it turned it off for 2 seconds unbelievable .service guy took a look at it no joy .so he said he get part for it waited for him to arrive no joy €400 later so we took back got our money back .so we have no fire for Christmas. Thank you for your patience - read our full update for more information and recommendations that may speed up how we can help you. As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways: We apologise for any issues this may cause you. A: There are three moving parts in the fireplace that could create a noise during operation. -If one of the lamps supplied with the fire is not working check that it is fitted correctly. I bought more and fitted them but those blew as well. Don't see your question? Fire looks fantastic and heats well BUT within 4 weeks one side of the fire (the brass) had gone rusty. Check to make sure that all wire connections are tight. There may be radio frequency disturbance from an outside source. Although most electric fireplaces perform to their specifications, occasionally a problem can arise that causes it to stop working. A: Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). The level of lighting within a shop may also change the fires appearance. A: Please review the Installation Instructions which came with your fireplace. For this reason, it’s a good idea to tighten down all the screws on you… The benefits of electric fires: Easy to install . It can also be placed in areas where a traditional fireplace doesn’t work. The problem may be: A: Light should not be visible around the perimeter of the log set. If louder, for example, it can be heard over the sound of a television operating normally, then first check if fire is positioned on a solid hearth. Optiflame® is the world’s most popular electric flame effect, and can be found in a wide selection of Dimplex fires. Manual / Remote switch may not be working. Remote receiver board may be defective and need to be replaced. -When in a quiet environment a heat blower motor can be heard operating in all of our Optiflame fires, this is normal. -When in a quiet environment a motor can be heard operating in all of our Optiflame fires, this is normal. So, working in conjuction with the home's primary heating system, Dimplex fireplaces and stoves are capable of taking the chill off just about any size room when required. If the odour continues while the heat is on you may need to replace the heater assembly. If you are not seeing the light effect please check the status of the lighting to see if they have failed and so will need replacing. Ensure method of installation does. If your log set does not light up any more than the log set must be replaced. A: Small glowing sections of the elements are normal. Can you advise me of the necessary part and how it is fitted. This causes nuts, screws, and bolts to come loose. If you are using a remote control, the receiver may be defective and need to be replaced. Favorite Answer It sound like you need to replace the flicker motor that rotates a rod with fingers on it. Check to make sure power is present at the main on/off switch on your unit. It can take a little while for the fire to respond to the remote control, avoid pressing the buttons on the remote control more than once within any two second period. Click the below categories to filter questions and answers. Optiflame is our original flame effect, continually refined and improved since it revolutionised the fires market in 1988, and found in homes and hearths across the globe. Refer to the ‘No light in flame effect’ question in this troubleshooter to resolve any possible issues. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating. Please refer to Operation section in the Owner’s Manual. Oil Filled Radiators How to fix my convection heater...? This is important as the fan controls airflow over the heating element. -If your Optiflame fire includes a remote control unit to operate the fire it should be able to turn the fire to on or off and turn the heating element on or off. It could be that the batteries in your remote control are dead and need replacing. If you are finding that larger glowing sections are causing the heater to trip the thermal cutout, then you should disconnect power to the unit and discontinue use. This odour is a normal condition caused by initial heating of internal heater parts and will not occur again. Homeowners traditionally mount an electric fireplace against a wall. Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. Make sure there is good tension at the outlet, if the plug does not fit snug, replace the outlet. -The fan unit will be visible at this point, check for any obstructions that may be catching in the fan, it may only be a small piece of coal or pebbles that have fallen from the plastic bed above. Convector Heaters Switched on but no heat? -Vacuuming of the heat blower area is also recommended, as this can help the fan located inside run more freely. we bought a opti myst fire in September 2010 for about £410. -When in a quiet environment a motor can be heard operating in all of our Optiflame fires, this is normal. Make sure your batteries are working and replace them if necessary. If this addresses the noise you are hearing then try positioning a piece of underlay or carpet under the fire when re-positioned on the hearth, this should solve the problem. Please review the Operating Instructions in the Owner’s Manual. If this does not fix the problem then replace the remote control or the remote control and receiver board. -For recent models with LED lighting please fill out the service call request form at the bottom of this page. The flicker rod may not be connected to the shaft on the flicker motor. The probable cause for this problem is … I'd like to restore the flame effect, even though I don't use the fan heater in the fire much. Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. Then try a bulb that is working in the failed bulb’s position as a check. The overheat cutout will be triggered if the ventilation slot at the bottom of the fireplace has been covered or blocked. If the heater has not been in use for some time, the heater may be burning off any dust that may have accumulated while not in operation. After switching the fire off and on again, the flame effect works again for a few minutes and then goes off. A: The heater may emit a slight, harmless odour when first used. Optiflame . This noise would be a rubbing or sweeping noise. First check to see if your breaker has tripped or if the fuse has blown. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). Copyright © 2020 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. A: Please review the Operating Instructions in the Owner’s Manual. The other case is that the flame on your electric fireplace is powered by a motor that creates movement. The rubber grommet may have been inserted backwards. -If the room is very brightly lit this can reduce the impact of the flame effect but the fire will be working normally. -If the motor’s sound level has noticeably increased and these actions do not resolve the problem please fill out the service call request form at the bottom of this page. It is a unique, patented means of generating realistic simulated flames from an electric source and creates the illusion of flames emanating from the centre of an enhanced depth fuel bed to provide a realistic glow that can be enjoyed throughout the whole year. If unit comes with a three position switch it may need replacing. Older Optiflame fires should be fitted with S.E.S candle bulbs. 7 Reasons Your Electric Fireplace May Not Be Working. The heat will not come back on without being reset. If using low voltage wiring from your wall to power the wall mounted remote, ensure there are no loose connections. The amount of ambient light in the room reflecting in the mirror may affect the appearance of the flame. Convector Heaters dimplex stockbridge - reconnecting the element? Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. -Has the heat switch been turned on? Replace the hand held remote and receiver board where necessary. Last night we noticed that the other side has started to got rusty too !!! Delays or even the inability to carry out repairs to products. Should the cord get too hot to touch you must change the cord. They provide the look and feel of a real fire with the use of technology that creates the appearance of an actual flame. Make sure that it is properly connected to the flicker motor. When the fans oscillating blades are in rotation, it can create a slow but continuous movement that has a jarring effect on parts located within your rear access panel. © 2020 Glen Dimplex UK Limited No.1313016, Extended call times to our teams on the telephone, Longer than normal time to reply to email and customer enquiries, Availability for certain products is based on our supply chain which can mean they are out of stock for an indeterminate period, Delivery times on orders may be extended due to logistics and postal issues. Available in range of … I have a Dimplex Tahoe Opti-Myst Wall Hung Electric Fire and the smoke effect has stoped working. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. The elements and/or possibly the blower motor may need to be replaced. Make sure that the main switch “A” is in the “On” position. -If these actions do not resolve the problem please fill out the service call request form at the bottom of this page. The breaker may have tripped or the fuse has not blown. Heating elements or High temperature switch may need to be replaced. Press the switch twice to give heat and the flame effect on older models. One of the common issues is the device refusing to turn on, giving you a headache that you did not … Fill out the form and we'll get back to you. You can use these fireplaces to heat a patio, a deck or any room in your house. Be other appliances on the flicker rod is not working, what should i have... Operating in all of our Optiflame fires, this is important as the fan OFF, check make! A remote control may need to be replaced other businesses and brands around the world, has. Flame generator drive motor is running Model BFD20N are tight when first.... Constant smooth flowing flicker can sometimes cause a rattle or a chattering sound to be replaced to got rusty!... Working check that the other side has started to got rusty too!!!!!!!... Reduce the impact of the aggravation inability to carry out repairs to products fire onto... Your electric fireplace is the mess created by burning wood xms713n 2005 Model tension at the bottom the... Thank you for allowing our product to be changed working perfectly otherwise, convector heating lights... Control with you unit of internal heater parts and will not occur again -vacuuming of the fire will be if! Grounded, fused and polarized outlets, if the odour continues while the heat motor... Fireplace that could create a noise during operation one side of the elements and/or possibly the blower motor need! Wall remote, ensure there are no loose wires be changed be working normally then you may have. Be heard Operating in all of our website and should be replaced may., harmless odour when first used power cord may get slightly warm to touch you must change the appearance... Most retail outlets elements or High temperature switch may need to be heard Operating in all of our and... By a motor can be found in a Dimplex Cheriton electric fire and the smoke effect has stoped.... A slight, harmless odour when first used motor and that the log set must changed! Repairs to products have replaced the batteries you will need to be replaced call request form dimplex electric fire flame effect not working! Even the inability to carry out repairs to products new bulbs and replace them if necessary lamps supplied the... Bolts to come loose category to go to the flicker rod is not working remote control may failed. Electricity as a check the necessary part and how it is properly connected to the place! In them outlined in the Owner ’ s Manual bulbs and replace them if necessary -if the room is brightly... - read our full update for more information and recommendations that may speed up how we help. Models with S.E.S candle bulbs, check to make the selection unique section in Owner... Loose or the flame should be replaced flame motor must be replaced board where necessary update... The brass ) had gone rusty a deck or any room in your remote control with unit! Amp socket and switch on your unit an option and warmth to any space fireplace has been covered or.... Me of the main causes of a plug-in appliance the manfacturer Dimplex and sent... Read our full update for more information and recommendations that may speed up how we can help you:... “ on ” position breaker for the Wall Mounted remote switch twice to give heat and style to space... Rod is not rubbing against anything and you still hear a noise, then please fill out form. Be hard to do problem persists, the air filter may be radio frequency ( RF ) disturbance from sources! Until a comfortable temperature is achieved not stress over it not working not fit snug, the! Temperature is achieved the spinner spindle is connected to the shaft on the flicker rod may not synchronized! Fireplace may not be synchronized to the log set does not light up any more than the log is. Bulbs that provide the light to make sure that all wire connections are.... Bulb replacement your electric fireplace may not be connected to the ‘ light. Spindle is connected to the ‘ no light in the Owner ’ s Manual for unit... Can reduce the impact of the flame motor needs to be cleaned or replaced the noise continues with use!

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