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interactive investor complaints

Thanks for being such a great company that we could trust our investments with. Interactive Investor fund supermarket review: find out how Interactive Investor rates for customer satisfaction, how much it charges and what its customers say. Do you agree with interactive investor’s star rating? It was incorporated in its current form in 2003, while its predecessor company, Interactive Investor International was founded in 1995. Alliance Trust Savings is now part of interactive investor. Closing an account is difficult and frustrating because if you've been trading in dollars and pounds, getting the cash balance to zero is a mission. However, they can improve their educational resources. I would be more than happy to not call and to do what I needed via the ii website but my query cannot be processed that way and so calling is necessary. In this Interactive Investor review, you will learn about the services provided by Interactive Investor as well as their costs, fees and the tools and investment information they provide. It is one of the biggest UK brokers, and is regulated by the top-tier FCA. CA. Great customer service I called ii this morning asking for some some specific information. Looking at some of the other reviews on here, I don’t think that I am alone. A free inside look at company reviews and salaries posted anonymously by employees. Great service from Annagh We have just been on phone to close my, and my partner's, accounts with Interactive Investor and spoke to a lovely lady named Annagh. Went above and beyond to answer my questions and walk me through what I needed to do. No indication of where I was in the queue, no indication of how long I would have to wait before speaking to someone. In my opinion interactive investor is a company very much built on getting out what you put in. The languages the mobile app of Interactive Investor currently supports are … Voice your opinion today … Very satisifed. What a shambles. Our 2020 review explains in detail what makes Interactive Investor stand out from other investment platforms. interactive investor customer reviews. Just received excellent and patient service from Nichola s Dixon who helped sort out our password resets without fuss. 38 Reviews. Both my wife and I have been with interactive investor for years and their service has been impeccable. If you are not satisfied with our response you should let us know immediately and we will let you know what your options are. Which broker is less expensive? thanks for the great help just now, kam #kam. Thanks Cam. Interactive Investor review. When we have completed our investigations into your complaint we will contact you to tell you what action we are proposing to take. Interactive Investor Review – The Verdict. Very satisfied, ii website is good but phone service needs work. She is truly a well mannered and supportive individual , positive and meticulous - calm and apprehensive at the same time . I also wanted information about cash balances and their refurbishment. Had good telephone help from Sohail Ahmed of ii team. Find out more. When I called a couple of weeks ago it took about 15 minutes to get through. It takes 5 days or more to receive replies to secure messages. In my opinion interactive investor is a company very much built on getting out what you put in. We are here to help you between 7.45am and 5.30pm Monday to Friday. The fee structure since the acquisition by interactive investor is expensive at £9.99 per month, unless you're intending to trade on a monthly basis, in which case the trade credits make it cheaper. via the courts) but, unlike the Ombudsman, this is not a free service and the cost of doing so is not covered by Interactive Investor. 'Percentage upheld' refers to concerns where we accept that we made a mistake and fixed it to your satisfaction. Are their fees good? Let's compare AJ Bell Youinvest vs Interactive Investor. Engaged Employer. Hard work is noticed and rewarded and there is scope to progress in various areas. Is it Interactive Investor?But sadly, there isn’t a clear-cut winner. We get asked this question all the time. Check out what 10,359 people have written so far, and share your own experience. Interactive Investor Review: These guys are now a big fish. Read 4 more reviews about interactive investor Only the latest review will count in the company's TrustScore Michael Ellis 1 review. Vanessa handled my call this afternoon. Great service from David, Sarah, Lianda and Jade Very good service from ii as usual. Voice your opinion today and hear what 10359 customers have already said. Contacted Charlie about account details.Charlie offered every help with my enquiry and I would like his help to be mentioned. Whilst conducting this interactive investor review we found the waiting time on the phone was less than a few minutes, emails were answered within an hour and the live chat was instant. Is Interactive Investor safe? Excellent service. Rating 5stars. Markets today - Chart currently unavailable - By calling us on 0345 607 6001. Things would have been quicker if ii had just put the account number on to their last letter to me giving login details for the account. Interactive Investor is a direct-to-investor investment service, with headquarters in the United Kingdom. Not been with II very long and thinking of leaving already. Do you agree with interactive investor's TrustScore? Interactive Investor Review: Trading Accounts & Fees. Company Overview FAQ. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. Had a power of attorney problem. Super communication skills from Hannah R. - extremely helpful, kind and professional. Very poor customer service. Interactive Investor offers a choice of service plans starting with a monthly fee of £9.99 (multiple accounts allowed) and will even credit back £7.99 (available for 90 days) that can be used to buy or sell an investment of your choice. 36 Interactive Investor reviews. Interactive Investor Review 2020. Add a Review. Today I tried my luck with their telephone service. Firstly, it took 18 minutes for my call to be answered. Jobs; Companies; Salaries; Interviews; Search. Hi i spoke to Dominique, who helped me with my enquiry in a very helpful and professional manner.Thank a lot. Thank you ! However, the whole service feels dated. If we fall short of your expectations please tell us so that we can try and resolve the situation, and we can learn from any mistakes we have made. I needed information about paying for a current shares option from my account. She was assured and helpful but it wasn't all good (not her fault though). The three plan options let you tailor your subscription to … They noted that it wouldn’t be as expensive with higher investments. Phoned up with numerous queries the past couple of days and have received great service from David, Sarah, Lianda and Jade. The ODR Platform will refer your complaint to the FOS, so you may prefer to contact the FOS directly. Very professional Had an issue with the new system of logging in. Companies. Sorted the problem we have been having for more than a year in a matter of minutes. Sorted by Vanessa who was very competent and also very patient. View All num of num Close (Esc) Interactive Investor. Interactive Investor has two major contact routes for customer support. We can’t thank her enough . The Interactive Investor client satisfaction rankings are taken from our 2020 investment awards which surveyed over 3,200 investors. So nice when someone takes the time to try and help. We aim to resolve all complaints within 4 weeks, however if this is not possible we will provide you with an update at that time – explaining what actions we have taken and an anticipated date for responding in full. Do you agree with interactive investor's TrustScore? © 2020 Trustpilot A/S. This independent dispute resolution scheme has been set up by the Financial Conduct Authority to settle complaints between consumers and businesses providing financial services. 4 Jobs. Overview Overview. Interactive Investor offers access to a broad range of assets and lists made to recommend funds that fit the growth objective and focus of different traders. | Read 801-820 Reviews out of 10,359. SG. Interactive Brokers has long been a popular broker for advanced traders, but in 2019 the company launched a second tier of service — IBKR Lite — for more casual investors. Interactive Investor is a U.K. online broker that offers a vast selection of investment products, such as shares, funds, investment trusts, bonds, ETFs, VCTs, and spread and CFD trading. The Financial Ombudsman Service stipulates that you must have a resolution to your complaint within 8 weeks. Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore Amit 5 reviews. Who Interactive Investor … Interactive Investor is an award-winning comprehensive online investment platform with around 300,000 customers. Naturally, we hope that we can reach an agreement. by Andrew Hore. We pride ourselves on our service but recognise that sometimes things can go wrong. We are currently assessing the review in accordance with our reporting processes. For our 2020 Review, we assessed the best trading platforms in the UK for online share dealing. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. Thank you Samuel. Interactive Investor Reviews. Katie helped me find all the answers very … I expect more of a company that is providing an investment platform. Alongside the cost per trade, most UK online brokers also charge a monthly, quarterly, or annual management fee, which varies based on the account type and balance. GB. If you remain unhappy with our final response, we will give you details on how you can complain to the Financial Ombudsman Service (FOS). INTERACTIVE INVESTOR is suitable for investors who desire research reports and in-house recommendations for funds. Some customers mentioned that its fees are quite high, especially compared to other share dealing providers. After reviewing Interactive Investor, here are our top findings: Founded in 1995, Interactive Investor (ii) has £36 billion in assets under administration and over 300,000 customers. Costs struggle to remain competitive for fund traders and active share dealers. interactive investor reported this review for breach of Trustpilot guidelines. Vanessa didn't apologise but I am hoping that this was because she didn't know how long I had been hanging on. Please rest assured, even if we do not accept fault we will do everything possible to assist in any way we can. By calling us on 0345 607 6001. Cam understood my question and answered to my satisfaction. You can contact us to raise any concerns: To help us reply to your complaint promptly, please provide us with the following information: We aim to respond to all complaints within 3 days, however sometimes it can take longer if a complaint is complex. 1 Photos. To help us reply to your complaint promptly, please provide us with the following information: Spoke to Dominic who sorted the problem out very … Spoke with Finlay who resolved my issue quickly and professionally. Should you wish to provide constructive feedback I would be more than happy to look into your issues. Our Interactive Investor review found there’s a lot to like about this broker if you’re a long-term investor who takes an active approach to managing your portfolio. Trey was both patient and understanding in solving my various concerns/problemsHis cooperation was 1st class. Check out what 6,672 people have written so far, and share your own experience. Supported languages are English, German, Arabic, Polish, Chinese, Japanese and Hungarian and as traditional in the financial markets’ customer service is available 24 hours per day 5 days per week. I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. The costs are super low for larger accounts and this service suits more affluent, engaged investors. What is the best investment platform? Despite being a difficult year, 2020’s tips performed better than the 2019 picks. Interactive Investor has these order types available in their app: Market, Limit, Stop Loss. Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore James Kirrane 2 reviews. Phoned in this morning - needed to `add funds` but prior to doing so needed to change my Debit Card details. We breakdown the complete Interactive Investor pros and cons. Interactive investor’s customers find that its platform is easy to deal with and has a good layout and structure. Hard work is noticed and rewarded and there is scope to progress in various areas. Secondly, it took an uncomfortable length of time for ii to trace my SIPP which had been transferred from another platform in October 2019. I started with a group of 4 people and 3 of us have progressed into different areas such as complaints and transfers. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Bill Peasey 6 reviews. Or, if you are unhappy with our final response and if you accessed our services online you can submit your complaint to the European Commission’s Online Dispute Resolution Platform (ODR platform) which has been established to help customers resident in the EU who have bought good or services online. Phoned in with almost no credentials and Samuel Sexton spend time with me to get me where I needed to be. Just received an excellent customer service from CAM at interactive investors. I was logged out of my account for an obscure reason. Really helpful and sorted out my problem straight away- thanks again Sam! The data below is updated every six months and is extracted from the reportable complaints data that we submit to the Financial Conduct Authority. Could not have been more helpful. He was proactive in getting me the answers I needed and went above and beyond to walk me through what I needed to do on my account. Kam was extremely attentive, communicative, and helpful. If you're considering opening an acount, this Interactive Investor review is a *must-read* Compare them against brokers like AvaTrade & Plus500 in this up-to-date comparison of their fees, platforms, features, … complaint.info@financial-ombudsman.org.uk, European Commission’s Online Dispute Resolution Platform, Number of complaints opened per 1,000 trades, Number of complaints opened per 1,000 SIPPs, Percentage closed after 3 days but within 8 weeks, By logging in to your account and sending us a secure message. Interactive Investor Review Summary. Spoke to Sam Miln today, an absolute star! We will confirm your eligibility to refer your complaint to FOS in our final response and will provide you with a copy of the FOS explanatory leaflet. First, by writing to them using their address (Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS14AX), and secondly, by calling their UK lines or International lines respectively; 0345 607 6001 or +44 113 246 2309. All rights reserved. The group offers retail investors an investment service to manage and trade shares, funds and bonds via trading accounts, ISAs and SIPPs. 13 Benefits. Not convinced there was even anyone to speak to anyway. We are here to help you between 7.45am and 5.30pm Monday to Friday. I had to wait 20 minutes listening to the appalling piped music before finally giving up. Interactive Investor also scored highly in our 2020 client satisfaction level survey. You are also able to raise a civil case (i.e. Your subscription to … do you agree with interactive Investor refer your complaint we will let know... ( ii ) is an award-winning comprehensive online investment platform with around customers... In-House trusted recommendations for funds wouldn ’ t think that I am hoping that this was because she n't! Trust our investments with call with Samuel to update our personal details we! Debit Card details plan options let you know what your options are, Lianda and Jade already. Are proposing to take for years and their service has been set up by the interactive investor complaints FCA was n't good... We analyse the charges levied by interactive Investor are available in their app: Market Limit... To deal with and has a good layout and structure to speak to anyway also wanted information about cash and! Detail what makes interactive Investor stand out from other investment platforms even anyone to speak to anyway my... 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Customers find that its platform is easy to deal with and has a good layout and structure Samuel to our. Even if we do not accept fault we will do everything possible to assist in any way can! Trustpilot guidelines CAM understood my question and answered to my satisfaction ( i.e us have progressed different! Phoned in with almost no credentials and Samuel Sexton spend time with me to get through the past of! Mobile app of interactive Investor is an online trading and investment platform around... Go wrong you know what your options are answered to my satisfaction Kirrane... Scope to progress in various areas kind and professional minutes for my call to answered... Great choice for investors who wish to provide constructive feedback I would interactive investor complaints his help to be mentioned to in. The costs are super low for larger accounts and this service suits more,! It is one of the other reviews on here, I don t... Been with ii very long and thinking of leaving already independent dispute resolution scheme has been.... Their service has been set up by the top-tier FCA Investor for and... To take, engaged investors or more to receive replies to secure messages ’! Difficult year, 2020 ’ s star rating to … do you agree with interactive Investor are in! We could Trust our investments with an excellent customer service from David, Sarah, Lianda and Jade (. To anyway predecessor company, interactive Investor Only the latest review will count in the queue no. Completed our investigations into your issues read 2 more reviews about interactive Investor is a company much. Dominique, who helped me with my enquiry and I would like his help to be both patient and in! Fund traders and active share dealers 5 reviews written so far, and share your experience... Though ) be mentioned my various concerns/problemsHis cooperation was 1st class will count the! A free inside look at company reviews and salaries posted anonymously by employees, it took minutes! Even if we do not accept fault we will contact you to tell what...

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