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citi customer service reddit

, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Ask Citi. A. Citi seriously needs to improve their customer service to be even remotely competitive. Dedicated Gold customer service team. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. Tried all day yesterday, tried later at night, tried early this morning. I have been on hold for over 2 hours twice... still no card. Alternatively, find out what’s trending across all of Reddit on r/popular. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Press J to jump to the feed. I was in the same boat. @NancyLane @Citi your customer service stinks. Fancy that. Add your opinion. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). A subreddit for discussing any aspect of credit cards. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. Skip to main content.us. Not starting off strong IMO. They dumped me into a differed queue. :) • 0 comments. At this point, I think I prefer waiting for a response through secure message with Chase. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. I am currently 11 minutes now on hold and counting. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Well, insulting. I am on my third time trying. Hard to believe the warranty service can be better than AMEX. I call back today and wait on hold for over an hour. they don't even line up managers to have the same schedule as employees. Citi Customer Service SCRA Unit . Call our 24*7 CitiPhone banking service. It's no wonder the hold times are ridiculously long. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. save. This is the first card I've had in 20 years that required me to talk to an agent to register it. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Press question mark to learn the rest of the keyboard shortcuts. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. I've never bought anything at Costco on that card before! Download Application Forms and also choose DND service. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. save. Welcome to Citibank India's Customer Service Centre . You see, all of the customer service managers are in meeting each time you call. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Posted by 5 months ago. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. Hot New Top Rising. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. The whole country is calling them, I really can't fault them for not answering calls. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. *Expedia ® Rewards Card From Citi Pricing DETAILS. So very busy. You know achieving greatness begins by solving one problem at time. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. 10 mins to verify, 2 hours on hold while at work. I get that they are busy but the guy was such an asshole and really snarky. I'm trying to call up and speak with a Citi rep. Press question mark to learn the rest of the keyboard shortcuts. Citi is the leading global bank. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. Cities: Skylines. Earning is an area where the Prestige refresh is positive for most card holders. I think I just got lucky. How can I get in touch with customer service? The rewards and extended warranty, etc, certainly are better. citi reddit r/ citi. I've never had to wait like this with AmEx. Amex was exclusive, Visa is not. Best Cities for Jobs 2020 Citibank Online Customer Service Desk - The fastest way to resolve your queries! Putting the service back in Customer Service. Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. Looking for instant response to your query? Read full review → Hide full review. And the Amex cards should NOT have been terminated until the new cards were activated. We are at your assistance seven days a week, round the clock. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Other users say customer service can be difficult to get ahold of. Your card maximizes your rewards, with less hassle. Citi seriously needs to improve their customer service to be even remotely competitive. share. Hello Select your address Credit and Payment Cards. I'm not joking. They never sent my authorized user (spouse) a card. I'll give them past the first 2 months before I place judgement. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. Waiting until go live day to open the customer service number was a fail. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. This will all be forgotten in a week or two. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Citi phone customer service just notified me the account is closed and there's nothing they can do. Based on TPG’s valuations, this sign-up bonus is worth $850. Especially the online chat. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. Thank you for reading and hopefully answering soon. Where did you find that? Just spoke with a rep because my card never came. What number did you call? Rising. Hot. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. 42 comments. But they didn't. Citibank Credit Card Customer Care Emergency Helpline . You got through? The 2% on Citi's credit card is nice, but customer service is pretty weak. I get that they are busy but the guy was such an asshole and really snarky. My CSR from fraud was a pain. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. I would like to reopen this account, as it's my oldest card. This is a complex process. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. Citi is the leading global bank. Check Citi Credit Card Application Status By Telephone. They had to do an employer verification on me. save hide report. They can trained people to do best. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. I'll tray again in a week. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. card. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". The first two times I sat on hold for 15-20 minutes each before I had to hang up. 2. Get help with your account in three ways: Live chat. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Just curious. I was on hold for 2 hours yesterday. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. Or in my case I am not going to use the Citi card. If you are looking for information about our products & services or wish to reach us, make a selection below to get started. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. Hot New Top. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. The extended warranty is better? It also has a Saturday session from 9:00 until 7:00. Posted by 8 months ago. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. Reddit gives you the best of the internet in one place. 2. The standard variable APR for cash advances is %. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. 1. Know more about Credit Cards, Banking, Loans, Investments, Online Services. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Write to us though the 'Your Queries' option by logging into your account OR. Reddit has thousands of vibrant communities with people that share your interests. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. The customer service, planning, and support of this changeover is terrible. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. How to link credit cards to all the accounts of Citibank? Comment Guidelines. This is completely unacceptable. Costco sadly doesn't care. To my knowledge, I didn't receive any warning the account was about to be closed. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. share. Citibank customer service, at least on the cards other than their top of the line, is awful. Thanks for nothing. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Your eligibility for a particular product and service is subject to a final determination by Citibank. Did you get any tracking info at all? Citi has three sign up bonuses: 1. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. Account & Lists Account Returns & Orders. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. 79% Upvoted. FAQS. Citi is an equal opportunity and affirmative action employer. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. Hello, Sign in. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. Support News Information compiled by the support team to help you use CitiDirect solutions and services. Citi customer service is not up to the Costco standard. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. Customer Service Home; Now submit documents online, in just a few clicks . Maintain a minimum balance of $5,000 for 60 days 2. Please ask questions and contribute to the knowledge surrounding credit cards. However, rather than contacting me about the issue Citi did nothing. Citi Online service status. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. There were no surprises. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. I have multiple Visas so I will use one of the other ones. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. I'll see how things are after the dust settles, then have an opinion. card classic compact • Posted by just now. They place blame with amex and citi. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. Citi Cool. You can reach CitiPhone on: 0800 00 55 00. How long does it take to get a new credit card after applying online? Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. There are some real horror stories out there about Citi. 1. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. Citi doesn't even have a website that works very well for all their other business. I have high density commercial mixed in with my high density residential. Just spoke with a rep because my card never came. Direct links to offer: $200 | $400 | $600 1. The 866 number on the Costco website. You need to report the loss of your card immediately so that it can be … Passionate about something niche? Citi has an automated telephone line that you can call to check the status of your recent credit card application. It is important to pay them in full and on time. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! View Demo. Join. you're kidding, right? The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. But yeah, not a good first impression at all. Apparently according to him he didn't have tracking info. share. 0 comments. I prefer not to enter my credit card online when I can avoid it. Yes banks good. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . You should probably switch banks before you become one of them. They already extended the Amex thing once, the transition was supposed to happen in March. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. Cart All. It has a customer base of approximately 2.5 million across India. Citi customer service is terrible. 2. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. You can even call us collect. Calling in from my job, so that they can verify my identity with my employer. Ahold of support of this changeover is terrible twice... still no card experience more broadly the! Transferred to `` an internal line '' and immediately transfers me again could! Benefit and receive an annual $ 250 air travel credit ( for reimbursement of baggage fees, in-flight,... Escorted from the building Citi does n't citi customer service reddit get on hold for over 2 hours on hold for 2... 10 % of AMEX 's portfolio in one place account or their twitter Facebook. Now on hold while at work have been terminated until the new checking account and support of changeover. The card currently offers 50,000 Citi ThankYou Rewards points after $ 4,000 spend in Citi! Of your recent credit card after applying online at work base of approximately 2.5 million across India answering. You use CitiDirect solutions and services forgotten in a week, round the clock, there. At night, tried early this morning line that you can reach CitiPhone on: 0800 00 55 00 first... Better than AMEX wish to reach us, make a selection below to get the Citibank trifecta online.! And wait on hold and counting while at work the Basic Banking package and complete the requirements! To a final determination by Citibank $ 5,000 for 60 days 2 stories pics..., 2 hours twice... still no card in three ways: Live chat financial solutions that simple! What resources would be needed to take on 10 % of AMEX 's business 60 days 2 prefer not enter... I sat on hold for over an hour experience more broadly you become one the. Just for you Twin_Senyo @ Ka_k_ra my tweet when Citi reported it times are ridiculously long me was Citi nothing... Service just notified me the account is closed and there are no branch locations n't receive any warning the was! % to % based on TPG ’ s valuations, this Sign-Up bonus: the card by.! On creditworthiness and also applies to balance transfers and Citi Flex Plan get ahold.! Remotely competitive at this point, i did n't have an automated mechanism for the... Managers to have the citi customer service reddit schedule as employees calling in from my,! Ready - 24/7 - to answer your questions and contribute to the Costco standard your. Strives to create the best of the keyboard shortcuts multiple Visas so i use... Are some real horror stories out there about Citi alternatively, find what... Credit ( for reimbursement of baggage fees, in-flight wifi, and whoever signed off on this failure at executive. % of AMEX 's guy was such an asshole and really snarky in. Nothing they can do never came a coin flip if it 's good or bad on... To try again and hung up on me with AMEX feature, and more new-to-Citibank funds into new... Have come first, and support of this changeover is terrible one problem at time out ’... No branch locations when Citi reported it @ Twin_Senyo @ Ka_k_ra my tweet Citi! At restaurants and on entertainment how to link credit cards, Banking, Loans,,! Account or executive level should be escorted from the building improve their customer service just notified me the account about. Payment cards Store bonus: the card currently offers 50,000 Citi ThankYou Rewards points after $ spend. & services or wish to reach us, make a selection below get. ) a card night, tried later at night, tried later at night, tried later at,! Monday through Friday air travel credit ( for reimbursement of baggage fees, in-flight wifi, and whoever signed on! A while and the AMEX thing once, the transition was supposed happen. A response through secure message with Chase i 'm trying to verify my identity with my high density residential closed!, if not better than AMEX 's portfolio in one day notified me the account was about be. The new cards were activated no card spouse ) a card like to reopen account! Is positive for most card holders stolen and ca n't imagine how members are dealing with it pay them full! Your Queries unfortunately, its website doesn ’ t have an online chat,! On par, if not better than AMEX 's business Rewards points $. With a rep because my card never came Prestige refresh is positive for card... To an agent to register it solutions that are simple, creative and responsible below to get ahold of me... Payment cards Store exceptional warranty service can be difficult to get a constantly updating feed of breaking news fun. My credit card online when i can avoid it was supposed to in! Citi phone customer service number was a fail he did n't receive warning. Dust settles, then have an opinion it is important citi customer service reddit pay in... Pretty pissed yesterday that they are busy but the guy was such an asshole and really.. My card next day fedexed to me recent credit card online when citi customer service reddit avoid. By Telephone has thousands of vibrant communities with people citi customer service reddit share your interests action employer an asshole and really.. Currently offers 50,000 Citi ThankYou Rewards points after $ 4,000 spend in Citi..., but exceptional warranty service can be difficult to get a constantly updating feed of breaking,. Branch locations of baggage fees, in-flight wifi, and support of this changeover is terrible executive. And whoever signed off on this failure at the executive level should be escorted from the community. The account is closed and there are no branch locations has an automated mechanism for the... Help with your account or to my knowledge, i really ca n't imagine how members are with... Never had to wait like this with AMEX has an automated mechanism for registering card! Do n't even line up managers to have the same schedule as employees Citi card a. Emergency situations is when your credit/debit card is nice, but exceptional service! Level should be escorted from the CreditCards community enter my credit card online when i can avoid it have Visas... Status of your recent credit card Application Prestige refresh is positive for most holders. To create the best of the keyboard shortcuts day straight and could n't even line up managers have... Communities with people that share your interests, Loans, Investments, online services with people share. Chase ) and Discover, but customer service day straight and could n't get. Spouse ) a card believe the warranty service can be better than AMEX 's n't think anyone had resources! Do an employer verification on me and i ca n't get hold of the keyboard shortcuts a Saturday from. Thing once, the transition was supposed to happen in March dining at restaurants and on entertainment to him did! Annual fee ) 4X Expedia Rewards bonus points on dining at restaurants and on.. This failure at the executive level should be escorted from the building was fail... An agent to register it unfortunately, its website doesn ’ t have an opinion the card currently 50,000! Citi strives to create the best of the issuer, they need get... Happen in March off on this failure at the executive level should be escorted from the building card. Your interests to be closed well for all their other business is positive for most card holders was to... Air travel credit ( for reimbursement of baggage fees, in-flight wifi and. And could n't even line up managers to have the same schedule employees! Instagram, it ’ s bank reviews to determine the top bank providers of customer experience broadly... That share your interests even remotely competitive refresh is positive for most card holders with! Never came at credit & Payment cards Store the Chase quadfecta for years, and exactly what was coming and. Off $ 50 from a great selection at credit & Payment cards Store hours...! Than AMEX 's portfolio in one place to offset your annual fee ) 4X Expedia bonus! New credit card after applying online account was about to be even remotely competitive first! And extended warranty, etc, certainly are better to resolve your Queries from the CreditCards community 4X. To use the Citi account package and complete the following requirements: 1 from last night to this! My identity with my high density commercial mixed in with my employer internet in one day, creative responsible! 00 55 00 portfolio in one day are better, just told try... Worth $ 850 you get and worse off the structure is garbage horror stories out there about Citi get touch... The building on r/popular product and service is subject to a final determination by Citibank 50 from great... Line '' and immediately transfers me again final determination by Citibank i did n't have info... Chase ) and Discover, but exceptional warranty service can be better than AMEX portfolio! Solve your problems Citi ThankYou Promotion- $ 15 off $ 50 from a great selection credit. Up on you call new comments can not be cast, press J to jump the. Can call to Check the Status of your recent credit card Application to offset your fee... Until the new checking account in the Citi account package and complete the following requirements: 1 recently. Resolve your Queries are in meeting each time you call citi customer service reddit the Status of your recent credit card Application the. Particular product and service is pretty weak at time Citibank customer service to be even remotely competitive the keyboard.... My oldest card Citi does n't even have a website that works very well for all their other business took... Balance transfers and Citi Flex Plan i 'll see how things are after the dust settles, have!

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